Support
Last updated: 1 November 2026
Need help with Prune — Version & Trash Cleanup for Confluence? We are happy to help with questions, problems, feature requests and billing or licensing.
Contact
Email prune@kenanislamoglu.com. Every message is logged as a support ticket and answered by email from the same address, so you can follow the whole conversation in one thread. Please include:
- your Confluence site (example.atlassian.net),
- what you ran (rule, spaces, dry run or delete),
- what you expected and what you saw (a screenshot or the run's CSV report helps).
Never send passwords or API tokens.
Hours and response time
| Support hours | Monday to Friday, Europe/Istanbul time (GMT+3) |
|---|---|
| First response | Within 2 business days |
| Security reports | Subject "Security"; acknowledged within 2 business days |
| Language | English (Turkish also welcome) |
Before you write
- Read the documentation, especially Limits.
- Only Confluence administrators can use Prune, and deleting needs an active license.
Billing and licensing
Purchases, trials, renewals and invoices are handled by Atlassian through the Marketplace. For questions about a quote or invoice, contact Atlassian; for anything about how the license affects the app, email us.